Refund policy

Refunds/Replacements

As our items are made to order, please read the following. We do not issue refunds or replacements on incorrectly ordered items such as ordered wrong size, color, etc. Incorrect items shipped we will gladly work to correct the mistake. We do not replace items damaged in transit.

To be eligible for a replacement, we will need images of the wrong item and the order invoice. 

To start a replacement, you can contact us at Stacksandtracks@gmail.com. 

You can always contact us for any question at Stacksandtracks@gmail.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.